Acceptable Use Policy

Effective Date: March 5, 2026

1. Introduction

This Acceptable Use Policy ("Policy") outlines the rules and expectations for using the Aserta Shopify application. By installing and using Aserta, you agree to comply with this Policy. Violations may result in suspension or termination of your account.

2. Permitted Uses

You are permitted to use Aserta to:

Perform automated compliance audits on your product ingredient lists
Format product descriptions in accordance with regional regulatory frameworks
Generate compliance reports for your own record-keeping and regulatory submissions
Store compliance metadata in Shopify metafields for your store
Access the Aserta dashboard to manage your audit settings and subscriptions
Request support from Aserta for technical issues or feature questions

3. Prohibited Uses

You agree NOT to:

3.1 Illegal or Fraudulent Activity

Use Aserta for any unlawful, illegal, or fraudulent purpose
Use Aserta to circumvent or violate any law or regulation
Use Aserta to facilitate money laundering, fraud, or financial crimes
Use Aserta to support or promote illegal goods or services

3.2 Harassment, Abuse, and Threats

Use Aserta to harass, defame, intimidate, or threaten any person or organization
Use Aserta to engage in cyberbullying or targeted abuse
Use Aserta to publish or transmit hate speech or discriminatory content
Use Aserta to communicate threats of violence or harm

3.3 Intellectual Property Infringement

Use Aserta to infringe patents, copyrights, trademarks, or trade secrets
Use Aserta to distribute counterfeit or pirated content
Upload product descriptions containing content that violates third-party IP rights
Use Aserta in a manner that steals intellectual property from other merchants

3.4 Technical Abuse and Hacking

Attempt to reverse engineer, decompile, disassemble, or hack the Aserta application
Attempt to gain unauthorized access to Aserta systems, databases, or servers
Attempt to access other merchants' data without authorization
Transmit viruses, malware, worms, or other harmful code to Aserta systems
Use automated scraping tools or bots to extract data from Aserta without permission
Conduct denial-of-service (DoS) attacks or similar attacks on Aserta infrastructure
Exploit security vulnerabilities or bugs without responsible disclosure

Example: You discover a security vulnerability in the Aserta app. Instead of attempting to exploit it, you contact us at security@getaserta.com with details. We appreciate responsible disclosure and may offer a reward for critical vulnerabilities.

3.5 Data Misuse and Privacy Violations

Collect or extract other merchants' product data or customer information
Use Aserta to create datasets of competitors' products for resale or redistribution
Attempt to identify or profile individual customers using Aserta
Use Aserta to process personal data for purposes other than compliance auditing
Violate GDPR, Data Protection Act 2018, or other privacy laws

3.6 Interference with Service Integrity

Disrupt the normal operation of Aserta systems or networks
Attempt to gain unauthorized administrative access
Interfere with Shopify API integrations or webhook delivery
Use Aserta in a manner that impairs service quality for other users
Conduct load testing or stress testing without explicit written permission

3.7 Content Violations

Use Aserta to host, distribute, or transmit adult/sexually explicit content
Use Aserta to promote gambling, illegal substances, or weapons
Use Aserta to distribute false or misleading health claims (beyond compliance auditing)
Use Aserta to distribute spam, phishing emails, or unsolicited messages

3.8 Commercial Misuse

Resell Aserta services without authorization
Use Aserta as a software-as-a-service (SaaS) platform for other merchants
Use Aserta to generate datasets for competitive advantage or resale
Use Aserta for purposes not related to your own compliance auditing

Example: You are a freelance consultant who wants to use Aserta to audit products for multiple clients. This is prohibited unless each client purchases their own Aserta subscription. You cannot use a single subscription to service multiple merchants.

4. Account Responsibility

4.1 Account Security

You are responsible for maintaining the confidentiality of your Shopify login credentials and API tokens. Aserta is not liable for unauthorized access resulting from your failure to protect your credentials.

4.2 Accurate Information

You agree to provide accurate, truthful information when registering your Shopify store with Aserta. Providing false information is prohibited.

4.3 Product Data Accuracy

You are solely responsible for the accuracy and legality of product data in your Shopify store. Aserta audits this data but does not verify its accuracy. You must ensure all product information is truthful and compliant with applicable laws.

5. Compliance with Laws

You agree to use Aserta in compliance with all applicable laws and regulations, including but not limited to:

UK Food Labeling Regulations
California Proposition 65
FDA labeling requirements (if applicable)
Consumer Protection from Unfair Trading Regulations
GDPR and Data Protection Act 2018
Shopify's Terms of Service

6. Monitoring and Enforcement

6.1 Monitoring

Aserta reserves the right to monitor usage patterns and account activity to detect violations of this Policy. We may use automated tools and human review to identify prohibited conduct.

6.2 Consequences of Violations

If you violate this Acceptable Use Policy, Aserta may take any of the following actions:

Warning: First-time minor violations may result in a warning email
Suspension: Repeated or serious violations may result in temporary suspension of your account
Termination: Severe or repeated violations may result in permanent termination of your account without refund
Legal Action: Aserta may pursue legal action for serious violations, including hacking, fraud, or IP infringement
Law Enforcement: Aserta may report violations to law enforcement authorities when appropriate

6.3 Appeal Process

If your account is suspended or terminated, you may appeal the decision by contacting support@getaserta.com within 30 days. Provide details about your case, and we will review your appeal in good faith.

⚠️ Important: Aserta's decision to suspend or terminate your account is final and at our sole discretion. We are not obligated to provide refunds for suspended or terminated accounts.

7. Responsible Disclosure of Security Vulnerabilities

If you discover a security vulnerability in Aserta, we encourage responsible disclosure. Please email us at security@getaserta.com with:

A detailed description of the vulnerability
Steps to reproduce the vulnerability
Potential impact on users
Your contact information

Do NOT publicly disclose the vulnerability or attempt to exploit it. We appreciate responsible disclosure and will work with you to resolve the issue. Depending on the severity, we may offer a reward.

8. Third-Party Content and Shopify

Aserta integrates with Shopify's API. You agree to comply with Shopify's Terms of Service and Acceptable Use Policy. Violations of Shopify's policies may result in suspension of both your Shopify store and Aserta account.

9. Changes to This Policy

Aserta may update this Acceptable Use Policy from time to time. Material changes will be communicated to you via email at least 30 days before taking effect. Continued use of Aserta constitutes acceptance of updated terms.

10. Contact Us

If you have questions about this Acceptable Use Policy or believe a user is violating it, please contact:

Email: support@getaserta.com
Security Issues: security@getaserta.com
Legal Concerns: legal@getaserta.com

11. Entire Agreement

This Acceptable Use Policy, together with the Terms of Service and Privacy Policy, constitutes the entire agreement regarding acceptable use of Aserta. If any provision is found to be unenforceable, the remaining provisions shall remain in effect.